Founding Satisfaction Guarantee
Useful insight, or we share the risk.
We want every FrictionMetrics Assessment to give you clear, actionable insight into your customer journey.
If, after receiving your completed assessment, you believe it did not provide meaningful or actionable insight, you may request a 50% refund.
The remaining 50% covers the research, analysis, and processing already completed to produce your assessment.
How it works
- Review your completed assessment.
- If you believe it did not provide meaningful, actionable insight, contact us within 7 days of delivery.
- We'll review your request and, if it qualifies under this guarantee, refund 50% of your assessment purchase price to the original payment method.
Please note
The guarantee applies to the usefulness and actionability of the completed assessment.
It does not guarantee specific business outcomes, conversion improvements, revenue increases, or implementation results.
Refund requests must be submitted within 7 calendar days of assessment delivery.
One refund request may be made per assessment.